Customer Service Representative - State Farm Agent Team Member
Full Time • Liverpool, NY
Responsive recruiter
Benefits:
- 401(k)
- Company parties
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
Join a well-established, award-winning State Farm agency with deep roots in the Liverpool community! Owned by a Liverpool native and industry expert with over 43 years of experience, our agency is dedicated to serving clients across New York State, including Onondaga, Oneida, Cayuga, Jefferson, Oswego, Herkimer, and Monroe Counties.
We offer a supportive and flexible work environment with a 9-5 schedule and options for adjusted hours. Our team enjoys annual trips together, a collaborative atmosphere, and great benefits, including a 401(k). Whether you're passionate about auto, home, renters, or small business insurance, this is the perfect place to grow your career with a top-performing agency.
If you're looking for a place where expertise meets opportunity, we’d love to hear from you!
Job Description: As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include:
- Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
- Providing exceptional customer service through phone, email, and other communication channels.
- Translating documents and correspondence between English and Spanish.
- Collaborating with team members to ensure accurate and timely resolution of customer issues.
- Educating clients on insurance products and helping them make informed decisions.
Qualifications:
- Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
- Previous customer service experience in the insurance industry is a plus.
- Strong organizational and multitasking abilities.
- Empathetic and patient, with a commitment to resolving customer concerns.
- Familiarity with insurance terminology and policies.
Requirements:
- High school diploma or equivalent; college degree is a plus.
- Relevant state insurance license preferred.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Ability to work flexible hours to accommodate client needs.
How to Apply:
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you!
Christopher Otis - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
Compensation: $40,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Liverpool, NY and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none